Help & Support

What if I cannot find the data I'm looking for?
Missing Data

If you're having trouble finding the data you're looking for, watch the tutorial videos to ensure you're using the filters correctly or reach out to our Support team at support@getdirectdata.com

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

How do I upgrade my subscription?
Upgrading Subscription

Reach out to our Support team at support@getdirectdata.com

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How do I cancel my account?
Cancelling Subscription

Cancel your subscription by emailing our Support team at support@getdirectdata.com

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How new is the data?
New Data Daily

Daily we are inputting roughly 135,000 new records… these records include B2B online data from sources like LinkedIn, B2C local business from sources like Google My Business and online Ecommerce data from Shopify and Klayvio.

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For any questions that we have not answered, please reach out.

Why are there no AOL, Yahoo and Comcast emails?
Hard to Validate

These emails lead to a high burn rate of blacklist rate within your email sending account. Since they cannot be validated easily, we have removed them by default.

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For any questions that we have not answered, please reach out.

Are the emails actually cleaned?
Squeaky Clean Emails

Yes… we have taken the time to real-time clean thousands of emails and remove AOL, COMCAST and YAHOO accounts which traditionally have led to problems with deliverability.

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

Are cell phones and landlines separated?

As of March 17th, 2022, landlines and cell phones are not parsed into two categories… by June 1st, 2022 we expect to add phone “type” validation into the tool.

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For any questions that we have not answered, please reach out.

I want more data, do you have larger plans?
Bigger and Better

Yes… please email support@getdirectdata.com for custom pricing.

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What kind of data is included?

Depending on the data source, we have over 20 different data points. Most records have first name, last name, phone, email, company, job title, company size, city, state, country and LinkedIn profile.

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

How much data can I download?

We have multiple tiered plans starting at $99 and up. Our standard plan as of March 17th, 2022 is 30,000 records per month, including cleaning.

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For any questions that we have not answered, please reach out.

Are there phone numbers and emails?

All records have emails… that is our unique field. Phone numbers are currently available for roughly 15% of the whole database… certain subsets of data such as realtors have as high as 80% phone numbers.

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

Are there brick and mortar companies listed in the database?

Yes! We pull most of our brick and mortar data from Yelp, and Google My Business… in some instances, we also have the google reviews of the local businesses.

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

Do you have ecommerce store data?

Yes! We have a comprehensive set of data points for eCommerce stores. This data includes average revenue, product types, age of store, industry and products.

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

What can I do with the data?

Most people are using this data in 3 ways….

1. Email outreach to prospects.

2. SMS and phone calls.

3. Custom audience building for ads on YouTube, Facebook and TikTok.

Not finding what you’re looking for?

For any questions that we have not answered, please reach out.

I have a team, can we all use the same subscription?

Yes… you can. However, everyone will be able to see each other’s searches

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For any questions that we have not answered, please reach out.

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